So dissapointed with Mweb

If i could rate it Zero i honestly would...I just want to express my deep dissatisfaction with the service I have received from Mweb, specifically from a representative named Lungile. I placed an order for a fibre connection on January 30, and as of today, February 18, I have had no communication regarding the installation.

It has now been ten days without any updates, and despite my repeated emails, I have received no response. The excuse provided for the delay was confusing and did not clarify the situation at all. I am extremely disappointed, especially since I explained my urgent need for the fibre connection due to my lack of network access. I kept calling this Lungile and she promised to call back everytime but never did. I even sent her emails that she has never rep**** to. I wish I could even send screenshots

Lungile was very pleasant during the initial sales call, but since then, I have felt completely abandoned. If anyone is considering fibre service, I would advise them to look elsewhere, as my experience with Mweb has been frustrating and unprofessional. I hope you can address this issue and help ensure that no one else has to go through such a disappointing experience