1 reviews | Active since Jul 2016

04 Jul 2016, 08:22

So Called easy setup procedure and not one technical assistant can assist

<p>I Have reciceived my login password etc on thursday the 30/06/2016 , the Internet is still not working after countless calls and over 60min of my personal airtime trying to resolve the issue , the technical department cannot resolve my issue, after countless calls failing the assistants never called back once and i had to then call back again and have to explain my situation all over again to a new person. I am then told they need to esculate my issue with a higher authority but that will then take a few days for someone to call me back. All i want is my internet to work i am probably going to be billed for these few days even tho NOTHING IS WORKING!!!!!</p>

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Replies (4)
Mweb
Mweb's reply05 Jul 2016, 07:18
Official

Good day Gareth123,

Thank you for taking the time to bring this matter to our attention.

We have received confirmation that a specialist has since been in contact with you and a follow up call has been scheduled for later this afternoon.

Our team will continue to remain in contact with you until this is resolved.

Kind regards

MWEB Client Services

Mweb
Mweb's reply05 Jul 2016, 07:19
Official

Good day Gareth123,

Thank you for taking the time to bring this matter to our attention.

We have received confirmation that a specialist has since been in contact with you and a follow up call has been scheduled for later this afternoon.

Our team will continue to remain in contact with you until this is resolved.

Kind regards

MWEB Client Services

Mweb
Mweb's reply05 Jul 2016, 07:20
Official

Good day Gareth123,

Thank you for taking the time to bring this matter to our attention.

We have received confirmation that a specialist has since been in contact with you and a follow up call has been scheduled for later this afternoon.

Our team will continue to remain in contact with you until this is resolved.

Kind regards

MWEB Client Services

Mweb
Mweb's reply13 Jul 2016, 06:55
Official

Good Day Gareth,

Thank you for taking the time to raise your concerns.

The query has since been resolved and the connection is up and running.

Please do not hesitate to contact us should you require any further feedback or assistance.

Kind regards
MWEB Client Services