JW
Jurie W
1 reviews | Active since Nov 2012
16 Dec 2015, 16:48
Slowest speeds for uncapped forever
There is a plan they sell you for uncapped internet but after 110GB it becomes throttled. But it is constantly throttled. they keep having the same excuse that its how much data you used in over a 30 day average, but you can never get the normal speed again without completely shutting off you internet for a duration of time. They also will not allow you out of the plan even if you ask them for a quote to Buy yourself out. Mweb couldn't be bothered with any type of service.<br> <br> this is the worst product i have come across in the industry<br> <br> Why don't you just give people a leaflet telling them to how you are going to ***** them. At least then we know what we are in for.
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Replies (1)Mweb's replyOfficial
17 Dec 2015, 12:22Hello juriew,
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed.
Previous discretionary methods such as sending warnings to abusive customers have not proved to be effective in managing this behaviour and enforcing our AUP will automate this.
MWEB aims to ensure that all customers receive a fair and favourable experience on our network.
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed.
Previous discretionary methods such as sending warnings to abusive customers have not proved to be effective in managing this behaviour and enforcing our AUP will automate this.
MWEB aims to ensure that all customers receive a fair and favourable experience on our network.
Best regards,
Mweb's reply17 Dec 2015, 12:22
Official
Hello juriew,
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed.
Previous discretionary methods such as sending warnings to abusive customers have not proved to be effective in managing this behaviour and enforcing our AUP will automate this.
MWEB aims to ensure that all customers receive a fair and favourable experience on our network.
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed.
Previous discretionary methods such as sending warnings to abusive customers have not proved to be effective in managing this behaviour and enforcing our AUP will automate this.
MWEB aims to ensure that all customers receive a fair and favourable experience on our network.
Best regards,
