NP
Nandi P

1 reviews | Active since Dec 2011

23 Feb 2017, 10:02

SLOWEST INTERNET IN THE WORLD!!!!!!!

<p>I've been with Mweb for just less than a year and a half. In that time we've had a 4Meg and 6Meg line. Obviously the ADSL is via TELKOM, however, we pay Mweb for it, so it should be their problem to sort out, right.....</p> <p>NOW, in the entire time we've had MWEB, our line speed has NOT ONCE reached 3Megs/s!!!! We have spends HOURS holding for a technician to assist us, and when we finally get to speak to one, they run through the same processes, and eventually say they will refer the issue to TELKOM, TELKOM then comes back and PRETENDS that everything is fine on their side, and MWEB just accepts that this is true, eventhough they can SEE that the line speed is at most 2.3Megs/s!!!! </p> <p>SO, for a year and a half we've completed this useless process about 40 times, and guess what, we're still doing it, as we spea****!! </p> <p> </p> <p>DO NOT GET MWEB OR TELKOM IF YOU ARE IN KEMPTON!!!!!! THEY ARE F&^%$*^$ USELESS AND WILL DRIVE YOU INSANE WITH NO SOLUTIONS!!!! </p> <p> </p>

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Replies (1)
Mweb
Mweb's reply23 Feb 2017, 15:06
Official

Good day nandidup

Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.

As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.

Kind regards
MWEB Client Services