1 reviews | Active since Apr 2016
SLOW SPEEDS, LOCKED IN CONTACT, HARD TO DEAL WITH THEM
I have been locked into a 10mbs fibre contract for 599 per month
it is so painfully lslow, we are always being throttled and all we do is playstation, YouTube, dstv and normally streaming which is why we went with UNCAPPED
I cannot wait for this contract to end and expire, they have done nothing after all my many complaints...
There client retention process is nothing to run home about either, when I said I wanted to cancel I was presented with a bill then a mail to say our tech team will be in contact with you about your speeds ....
when I asked what they intended to do about it since I am not paying cancellation
I got a referral to join them, it was a poor decisions
Good day yajna-gold
Thank you for taking the time to raise this matter with us.
We checked the account and see that a specialist has since tried to call you to troubleshoot this matter but could not reach you.
Based on their findings, it looks like the account may have been throttled at the time.
If you are still having trouble with the speeds on your connection, please call our fibre team on ***.
Kind regards
MWEB Client Services
Good day yajna-gold
Thank you for taking the time to raise this matter with us.
We checked the account and see that a specialist has since tried to call you to troubleshoot this matter but could not reach you.
Based on their findings, it looks like the account may have been throttled at the time.
If you are still having trouble with the speeds on your connection, please call our fibre team on ***.
Kind regards
MWEB Client Services