Slow service and you...

Hi Thulile, thank you for your message, and we understand your frustration regarding the delays and the need for repeated follow-ups. That is not the experience we want you to have. To assist you properly and ensure we address the correct account and issue without further delay or repetition, we’ll need a few additional details via private message so we can trace your case accurately and escalate it where necessary. Please send us a private message with your account details and a brief description of the issue you’re experiencing. Once received, we will review this urgently and ensure the appropriate team picks it up for resolution. We appreciate your patience while we get this resolved for you. Kind regards,
 The Mweb Team