Slow service and unclear information provided

Hello Lanyiwe,

We understand how frustrating it can be when support takes longer than expected and the information provided does not give you a clear understanding of what is happening. Consistent, professional communication is especially important when you’re relying on our team for assistance. Your feedback around response times, clarity and telephone etiquette is valuable. We’ll share it with the relevant teams as we continue working to improve the quality and consistency of the support our customers receive.

Kind regards,
The Mweb Team