NS(
Nthabiseng Seopela (Rantsieng)
1 reviews | Active since Jun 2013
15 Sept 2026, 13:08
Slow service and poor communication
We have been without internet service for over a week. Although we logged a support ticket and a technician visited on Saturday, the issue remains unresolved. Despite our numerous follow-up calls, we have received absolutely no updates or communication. This has become a recurring issue that we’re experiencing interruptions on a monthly basis.
Helpful (0)
Replies (1)0
Replies (1)
Mweb's replyOfficial
15 Sept 2026, 13:27Hello Nthabiseng,
We understand how frustrating it must be to experience recurring service interruptions, especially when you've already logged a fault, had a technician visit, and are still waiting for a resolution. We can appreciate the impact that ongoing connectivity issues have on your day-to-day activities and the disappointment caused by the lack of progress.We can confirm that an escalation has since been submitted regarding the open fault, and our Faults Team is currently awaiting further feedback from the network provider. Please be assured that the matter remains a priority, and the team will continue actively engaging and pushing for a resolution.Your feedback regarding the recurring disruptions and overall experience will be shared with our Service Quality Team for review and improvement. We remain committed to ensuring that your fault receives the necessary attention and is seen through to resolution.Should you require any further assistance, please feel free to continue engaging with us via direct message, and we'll gladly assist.
Kind regards, Mweb Team
We understand how frustrating it must be to experience recurring service interruptions, especially when you've already logged a fault, had a technician visit, and are still waiting for a resolution. We can appreciate the impact that ongoing connectivity issues have on your day-to-day activities and the disappointment caused by the lack of progress.We can confirm that an escalation has since been submitted regarding the open fault, and our Faults Team is currently awaiting further feedback from the network provider. Please be assured that the matter remains a priority, and the team will continue actively engaging and pushing for a resolution.Your feedback regarding the recurring disruptions and overall experience will be shared with our Service Quality Team for review and improvement. We remain committed to ensuring that your fault receives the necessary attention and is seen through to resolution.Should you require any further assistance, please feel free to continue engaging with us via direct message, and we'll gladly assist.
Kind regards, Mweb Team
Mweb's reply15 Sept 2026, 13:27
Official
Hello Nthabiseng,
We understand how frustrating it must be to experience recurring service interruptions, especially when you've already logged a fault, had a technician visit, and are still waiting for a resolution. We can appreciate the impact that ongoing connectivity issues have on your day-to-day activities and the disappointment caused by the lack of progress.We can confirm that an escalation has since been submitted regarding the open fault, and our Faults Team is currently awaiting further feedback from the network provider. Please be assured that the matter remains a priority, and the team will continue actively engaging and pushing for a resolution.Your feedback regarding the recurring disruptions and overall experience will be shared with our Service Quality Team for review and improvement. We remain committed to ensuring that your fault receives the necessary attention and is seen through to resolution.Should you require any further assistance, please feel free to continue engaging with us via direct message, and we'll gladly assist.
Kind regards, Mweb Team
We understand how frustrating it must be to experience recurring service interruptions, especially when you've already logged a fault, had a technician visit, and are still waiting for a resolution. We can appreciate the impact that ongoing connectivity issues have on your day-to-day activities and the disappointment caused by the lack of progress.We can confirm that an escalation has since been submitted regarding the open fault, and our Faults Team is currently awaiting further feedback from the network provider. Please be assured that the matter remains a priority, and the team will continue actively engaging and pushing for a resolution.Your feedback regarding the recurring disruptions and overall experience will be shared with our Service Quality Team for review and improvement. We remain committed to ensuring that your fault receives the necessary attention and is seen through to resolution.Should you require any further assistance, please feel free to continue engaging with us via direct message, and we'll gladly assist.
Kind regards, Mweb Team