1 reviews | Active since Sept 2016
<p>So I have done an online order for the Mweb uncapped ADSL product, it took about 24 hours for me to receive my FON router from Mweb, which is great. My line from telkom is working, everything is working but after this all they still have not activated my account, it has been two weeks now. I have phoned multiple times with absolutely no luck, there is no one able to activate my account so that I can start using my uncapped data. This is an absolutely pathetic start of business with Mweb. I am already regretting the choice to move to Mweb. Upon me ordering the line I was contacted by a sales person who informed me that once my Telkom line is active (which could take up to 15 working days) i will be able to use my internet as the activation does not take long and that waiting for the telkom line activation is the longest waiting period. My telkom line was active 2 days after my order at Mweb was placed, but now I still need to wait another 15 Working days for Mweb to activate my account. That is rediculous and utterly pathetic. </p>
Good day Francoisdt900321
Thank you for taking the time to bring this matter to our attention.
As discussed with our client service representative, we have now addressed this matter and will certainly be look into what has transpired.
In the interim we have arranged for the relevant persons to call you to assist with the activation of the account and we will remain in touch with you until it is resolved.
Kind regards
MWEB client services
Best regards,
Good day Francoisdt900321
Thank you for taking the time to bring this matter to our attention.
As discussed with our client service representative, we have now addressed this matter and will certainly be look into what has transpired.
In the interim we have arranged for the relevant persons to call you to assist with the activation of the account and we will remain in touch with you until it is resolved.
Kind regards
MWEB client services
Best regards,
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