Slow LTE speed cannot be resolved. Absolutely Disgusted!!!!!!!!!!!!!!!!

After numerous attempts to just get abit more speed from my MWEB LTE, I have received nothing but bad customer service. Most of them just do the basic router reboot and/or change my settings. And most cant even give me a managers number or email. Surely one would know by seeing on a system that I have been calling nonstop and using almost R500 airtime just to get told that telkom will have a look at this. How can a service of R690 be paid if the speed I am getting is less then 1MBPS (0.23mgbs average) and that this is the speed I get and have to work from home. I have made escalation after escalation but no one is doing anything to help me. My call references can be traced. I'm going to cancel my service if this isnt seen to. How can you ( Mweb ) bring Telkom on as a Service if the service wont be delivered for your customers. I have asked on a call I was just on that a manager call me and I am still waiting on this.

Ref - MWB ***4 _ 06 04 2020 at 11h30.

This is by far the worst customer service I have ever received and I am disgusted on how people run a company and cant do anything to help or provide a solution after the amount of times that I have called.

I have been a loyal customer for 5 years about and I have never been so dissapointed in Mweb. You have no disregard for your people who pay you lots of money for no good service at any given time. I even have to struggle to make a Hello Peter reveiw because my internet is so slow.

I cannot even work from home and I am on deadline as is.

Yours truly Kevyn