GM
Gerald M

1 reviews | Active since Mar 2009

05 Jul 2016, 10:17

slow line speed all the time

<p>almost everyday i need to call my isp to check my line speed and i get the same story try the guest account or its telkom fault..... log a fault with telkom and few days later its the same issue....im paying for a 4mbs line but am currenlty recieving 0.5mbs line </p>

0
Replies (2)
Mweb
Mweb's reply05 Jul 2016, 13:50
Official

Good day geraldm

Thank you for taking the time to raise your concerns.

As discussed with our client service representative, this matter has since been addressed and is under investigation.

We will continue to keep you informed with any progress updates and will remain in contact with you until it is resolved.

Kind regards

MWEB Client Services

Mweb
Mweb's reply11 Jul 2016, 06:54
Official

Good Day Gerald

Thank you for allowing us the opportunity to address the query.

Telkom has since closed the line fault, after their Technician confirmed that all is now in order.

Please let us know should you require any further feedback or assistance.

Kind regards
MWEB Client Services