Slow internet, Terrible customer service

Terrible customer service and relations. We have been struggling for months now with constants periods with no internet. We have logged queries which they simply seem to ignore now. When I try cancel I am ignored. When we call in the technician is rude and condescending. Promises to get someone to call us? Still nothing. This internet is now impacting our work as we are working from home. I had to use mobile data to write this post because our fibre is too slow, again, a the page won’t load.