SLOW INTERNET SPEEDS : FALSE PROMISES

Signed up 2 months ago, uncapped 4mb line with promises that it would be much better than the telkom service I had. To my utter dissapointment it was much slower than was used to. I've been complaining about this many times with the mweb helpline but to no avail. I'm trying to cancel my contract with them but after spending several hours over the telephone, I can't get hold of the cancellation department to process my request. They promise to call me back but this never happens.