Slow internet speed

I strugle for a month to sort out my slow internet Connection. Their technician take more than 5 Working days to respond to my Queries. 2 Times I phane their support centre and running test but stil i experince the same problem.

My first Query was log on 13 August on still is my results as follows:

Download Speed 9.24 Upload Speed 0.05 Ping 9.53 Jitter 4.41