WM
Waleed M
1 reviews | Active since Feb 2016
28 Feb 2016, 07:02
Slow internet or no internet
I have been with mweb for just over a year now. 2mb uncapped Adsl. Worst decision of my life. I come home most days and the Internet is either just not working, or it's super slow or it only works at intervals of a couple of minutes. I can never steam anything, not even YouTube on my phone, without constant buffering and have to download things overnight. I barely use 40-50 gig a month which is reasonable and when I check online it shows my account is unthrottle. So then why the constant problems? I'll be moving to a new flat in March and I think we can all agree that mweb won't be movin with me. Time to check out Telkoms options
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Replies (1)Mweb's replyOfficial
29 Feb 2016, 12:19Hello Waleedmartin,
Thank you for bringing this to our attention, we appreciate you doing so.
As per your discussion with our Customer service consultant, this matter has now been addressed.
Your query has been escalated to our technical specialists and we will remain in contact with you until this has been resolved.
Kind regards
MWEB Client Services
Thank you for bringing this to our attention, we appreciate you doing so.
As per your discussion with our Customer service consultant, this matter has now been addressed.
Your query has been escalated to our technical specialists and we will remain in contact with you until this has been resolved.
Kind regards
MWEB Client Services
Mweb's reply29 Feb 2016, 12:19
Official
Hello Waleedmartin,
Thank you for bringing this to our attention, we appreciate you doing so.
As per your discussion with our Customer service consultant, this matter has now been addressed.
Your query has been escalated to our technical specialists and we will remain in contact with you until this has been resolved.
Kind regards
MWEB Client Services
Thank you for bringing this to our attention, we appreciate you doing so.
As per your discussion with our Customer service consultant, this matter has now been addressed.
Your query has been escalated to our technical specialists and we will remain in contact with you until this has been resolved.
Kind regards
MWEB Client Services
