AP
Andrew P
1 reviews | Active since Apr 2009
31 Jan 2015, 11:47
Slow internet access and zero action
My internet access has been running at 10% of the speed it should be for more than 2 weeks. Nothing has changed. I phone them on an almost daily basis now and every time it's back to the beginning: I have to describe the problem, they check and yes, I'm right. The problem is always blamed on Telkom. They promise to \escalate"my complaint"
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Mweb's replyOfficial
02 Feb 2015, 09:29Hello aparsons,
Thank you for taking the time to raise your concerns.
As per your discussion with our Customer service consultant, this matter has now been addressed.
We will remain in contact with you until this has been resolved.
Kind regards
MWEB Client Services
Thank you for taking the time to raise your concerns.
As per your discussion with our Customer service consultant, this matter has now been addressed.
We will remain in contact with you until this has been resolved.
Kind regards
MWEB Client Services
Mweb's reply02 Feb 2015, 09:29
Official
Hello aparsons,
Thank you for taking the time to raise your concerns.
As per your discussion with our Customer service consultant, this matter has now been addressed.
We will remain in contact with you until this has been resolved.
Kind regards
MWEB Client Services
Thank you for taking the time to raise your concerns.
As per your discussion with our Customer service consultant, this matter has now been addressed.
We will remain in contact with you until this has been resolved.
Kind regards
MWEB Client Services