HB
Heloise B
1 reviews | Active since Jul 2012
29 Oct 2015, 19:14
Slow Internet
We've been experiencing REALLY slow internet access for a while. I mean slower than dial up. We phoned Mweb to complain about a month ago. They said we had used too much data (apparently over 100GB over a month period - which seemed impossible) and that our access were restricted as a result. We were told that everything would go back to normal on about the 17th Oct 2015. A month has gone by, it's the 24th Oct 2015 & we still have the same problem. We phoned Mweb again today & were told that we've used 150+ GB in the past 30 Days & that Telkom are \throttling"us again. That is definitely *******"
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Mweb's replyOfficial
30 Oct 2015, 09:45Hello heloiseb8,
Thank you for taking the time to raise your concerns.
Our customer care representative has since been in contact with you.
The account is being throttled, due to the threshold of the package being exceed. The 2Mbps standard package has a threshold of 70GB's, over a 30 day rolling window.
Monitoring has been enabled on your account in order to identify when the data is being moved and arranged a Technical call back to assist with wifi security.
We will provide you further feedback next week, as per our discussion.
Kind regards
MWEB Client Services
Thank you for taking the time to raise your concerns.
Our customer care representative has since been in contact with you.
The account is being throttled, due to the threshold of the package being exceed. The 2Mbps standard package has a threshold of 70GB's, over a 30 day rolling window.
Monitoring has been enabled on your account in order to identify when the data is being moved and arranged a Technical call back to assist with wifi security.
We will provide you further feedback next week, as per our discussion.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply30 Oct 2015, 09:45
Official
Hello heloiseb8,
Thank you for taking the time to raise your concerns.
Our customer care representative has since been in contact with you.
The account is being throttled, due to the threshold of the package being exceed. The 2Mbps standard package has a threshold of 70GB's, over a 30 day rolling window.
Monitoring has been enabled on your account in order to identify when the data is being moved and arranged a Technical call back to assist with wifi security.
We will provide you further feedback next week, as per our discussion.
Kind regards
MWEB Client Services
Thank you for taking the time to raise your concerns.
Our customer care representative has since been in contact with you.
The account is being throttled, due to the threshold of the package being exceed. The 2Mbps standard package has a threshold of 70GB's, over a 30 day rolling window.
Monitoring has been enabled on your account in order to identify when the data is being moved and arranged a Technical call back to assist with wifi security.
We will provide you further feedback next week, as per our discussion.
Kind regards
MWEB Client Services
Best regards,