Slow & Improper Service
My wife has been waiting since last week to change our internet package from ADSL to LTE. 1st the incorrect documents were sent to her, and now when she received the correct documents and filled them in, she still has not received any response. When she called this morning to follow up on the process she was told that she needs to be patient because someone will call her. How hard can it be to change internet packages with existing customers?
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Replies (2)
Mweb's replyOfficial
08 Aug 2018, 11:28Good day romeo-human
Thank you for taking the time to raise this matter with us.
As discussed with our client service representative, this matter has now been addressed and escalated to the relevant persons.
They will review the account and will contact you to address it as soon as they have any feedback.
Should you have any queries, feel free to call our contact center and a consultant will gladly assist you.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply08 Aug 2018, 11:28
Official
Good day romeo-human
Thank you for taking the time to raise this matter with us.
As discussed with our client service representative, this matter has now been addressed and escalated to the relevant persons.
They will review the account and will contact you to address it as soon as they have any feedback.
Should you have any queries, feel free to call our contact center and a consultant will gladly assist you.
Kind regards
MWEB Client Services
Best regards,
Mweb's replyOfficial
15 Aug 2018, 12:27Good afternoon.
I have received feedback that the order is still within turn around time and our sales team is in contact with the account holder.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply15 Aug 2018, 12:27
Official
Good afternoon.
I have received feedback that the order is still within turn around time and our sales team is in contact with the account holder.
Kind regards
MWEB Client Services
Best regards,