Slow connection but paying for high connection and tech dept. don't bother to answer calls

Hi Belinda,We understand why you’re frustrated. Being on day three of trying to get technical assistance while a slow connection is affecting your ability to work is incredibly disruptive. We also hear your feedback about the difficulty reaching our Technical team and the long waits for support.While our team takes a closer look, a few checks can help pinpoint where the slowdown is occurring:• Run a speed test using an Ethernet cable directly from the router to a computer. This removes Wi-Fi interference and helps show the actual speed reaching your home.• Compare this with a Wi-Fi speed test close to the router. If the wired speed is good but Wi-Fi is slow, this can point to wireless coverage, interference, or device-related factors.• Check whether multiple devices are heavily streaming, downloading, or backing up data. These activities can use a significant portion of the available bandwidth and affect other users.• Try another device and test at different times of the day. This helps establish whether the issue is isolated to one device or follows a particular pattern.If the speed remains consistently slow, particularly on a wired connection, please send us a private message with your account details and the results of the tests. We can then have the connection investigated further and involve the relevant technical team based on what the testing shows.We appreciate that these checks don't replace the need for proper technical support. They simply give us clearer information to work with so the right part of the connection can be investigated rather than making assumptions about the cause.Kind regards,
The MWEB Team