1 reviews | Active since Jul 2017
Slow and unreliable service!!!
<p>My adsl line has been confirmed as deteriorated and warn. I have been waiting a week now for a technician to be sent to replace all damage wires. Yet all I've received thus far are messages stating a technician has been assigned. Yet no contact from an actual technician yet. No internet at all for nearly 10 days and yet I'm still being charged? Pathetic service from mweb and I haven't even been a year with them. </p>
Good day muammar-gasiep
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Good day muammar-gasiep
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
You would expect MWEB would have some power In getting a technician out to my premises. Yet it is just as bad as doing it myself directly with Telkom. What are the benefits in MWEB managing my line if I AM STILL WAITING FOR A TECHNICIAN. ABSOLUTELY PATHETIC. I've given myself a time slot. If no change by Friday I am cancelling every subscription with MWEB. I refuse to pay my next instalment.
You would expect MWEB would have some power In getting a technician out to my premises. Yet it is just as bad as doing it myself directly with Telkom. What are the benefits in MWEB managing my line if I AM STILL WAITING FOR A TECHNICIAN. ABSOLUTELY PATHETIC. I've given myself a time slot. If no change by Friday I am cancelling every subscription with MWEB. I refuse to pay my next instalment.
2 weeks later and I still have not received a single call from a technician
2 weeks later and I still have not received a single call from a technician
How will MWEB compensate me for my loss of service delivery that I've paid for?
How will MWEB compensate me for my loss of service delivery that I've paid for?
still not resolved
still not resolved
Now MWEB is just ignoring all my requests and queries. How do I obtain Ombudsmen details?
Now MWEB is just ignoring all my requests and queries. How do I obtain Ombudsmen details?