SB
Stan B

1 reviews | Active since Mar 2009

30 Jun 2015, 12:41

Slow and erratic internet connection sspeed

I am subscriber of Mweb 4mb Uncapped premium ADSL . Since last month I have constantly experienced connection speeds of between 0.90 mbps and 3.3 mbps with a ping hovering between 225 and even reaching 540 .After numerous complaints and tests submitted to Mweb the answer was short and sweet . Telkom's capacity in Graaff Reinet for internet services is overloaded and currently used 97% . The cure given to me telephonically by Mweb was \Move to another town"My email account with mweb is [Email Removed]<br> <br> I also logged a fault at Telkom as I had clear audible noise on my phone line . Their customer services tested the line and confirmed that there is a problem and promised to send a technician.<br> My phone no is *** (Fault logging ref 21CEK260615) On Monday 2015-06-28 a technician called Deon from Telkom Graaff Reinet phoned me and informed me that he was going to investigate . He spent 15 minutes on my premises and left . I phoned him at 12:30 to get feedback and was informed that all was well and the ADSL problem is a national one due to Telkom working on Optic fibre cables Connection speed is still erratic and there is still noise on my line . Pls Help !! """

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Replies (1)
Mweb
Mweb's reply30 Jun 2015, 13:44
Official
Hello snbasson,

Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.

As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.

Kind regards
MWEB Client Services