Slow ADSL Line (10%

Currently my ADSL line is extremely slow and has been this way since mid December. I am getting about 10% of the actual line speed I am paying for. I logged a call in December with Mweb and followed up again a week ago.<br> <br> Currently all the technical department is telling me is that they see the line is syncing up at low speeds, its a line issue and they will log a call with Telkom.<br> <br> I can understand that Telkom provides the landline but I would appreciate some urgency from the Mweb Technical department to resolve this issue, because currently I am paying a fixed amount for a line speed that I am no where near experiencing, which is not fair at all to clients. Why should I pay a full months fees if my Internet has been down and slow since mid December already and there has been nothing done to resolve it since then.<br> <br> The only update I got was on the 12/01/2016 with an sms stating the issue is still open. I have raised this issue personally with Telkom but as my ISP, I expect Mweb to give Telkom pressure in terms of resolving line issues.<br> <br> No telkom technician has been to home yet.