Sloppy Service “Provider”

I have been waiting for an error to clear on my fibre order since the 28th November 2020. 6 days later and still absolutely no help or clear response. I have called the call centres over 10 times and all they can tell me that it’s being escalated. Today 4 December 2020, Im on hold for 10 minutes only then to speak to another assistant that puts me on hold after explaining the whole story again, WITHOUT SAYING ANYTHING! Next 5 min she apologises and all she can say is it will be escalated. Next step- the manager, which I’m told will get back to me when she can.

This is absolutely ridiculous!!!