CC
Chen C

1 reviews | Active since Sept 2017

03 Sept 2017, 17:57

Sloooooooooow internet speed

Man, I have had it with Mweb. Uncapped 4mb line, and my download speed on a Sunday at 5.45pm is 24.7kb per second......... Got a call last month saying that I have reached my threshold, yes thats right my UNCAPPED threshold, and that is why my internet is slow. Chaps my internet was faster when I exceeded my threshold last month. Anyway, its the 3rd of September, no way in hell I have reached any threshold. So throttling me is probably not the best thing to do. And for that reason, after 11 years with you idiots, I am packing my uncapped slow as s*** adsl package with you and giving it back to you for free, i wont ask for any money back. . Next stop, your competition, which I am sure will treat me with the respect i deserve. Never have I ever missed a payment with you EVER!!! All i ask, is for great service and to get the 4mb per second data I am paying for. Keep Well, you will miss me, and I will sure as hell not miss you. I shall pop a bottle of Champers to celebrate the end of this awful journey with Mweb.

0
Replies (1)
Mweb
Mweb's reply06 Sept 2017, 14:59
Official

Good day NotAnIdiot

Thank you for raising your concerns.

We tried calling you on the number provided but it goes straight to VM.

Please feel free to drop us a PM with an alternative number or when it will be a convenient time to contact you.

See following link with regards to Uncapped ADSL service: http://www.mweb.co.za/help/ADSL/ViewArticle/tabid/3766/Article/15691/ADSL-Speed-and-Performance-Part-3-Traffic-and-Shaping.aspx?page=2

Kind regards
MWEB Client Services

Best regards,