JG
Johnny G
1 reviews | Active since Jul 2011
23 May 2026, 12:13
Siyabonga left the conversation
Siyabonga left the conversation. Holding for hours for support. Mweb is not what it used to be.
Helpful (0)
Replies (3)0
Replies (3)
Mweb's replyOfficial
25 May 2026, 09:36Hi Johnny,
We understand how frustrating it is to spend hours waiting for support and to feel that the level of service is no longer meeting your expectations. This is not the experience we aim to deliver, and we recognise how important timely and reliable assistance is when you need help.
If you still require assistance, please send us a direct message on Hello Peter with a brief description of the issue you need help. This will allow us to look into the matter properly and ensure it is addressed.
Kind regards,
Mweb Team
We understand how frustrating it is to spend hours waiting for support and to feel that the level of service is no longer meeting your expectations. This is not the experience we aim to deliver, and we recognise how important timely and reliable assistance is when you need help.
If you still require assistance, please send us a direct message on Hello Peter with a brief description of the issue you need help. This will allow us to look into the matter properly and ensure it is addressed.
Kind regards,
Mweb Team
Mweb's reply25 May 2026, 09:36
Official
Hi Johnny,
We understand how frustrating it is to spend hours waiting for support and to feel that the level of service is no longer meeting your expectations. This is not the experience we aim to deliver, and we recognise how important timely and reliable assistance is when you need help.
If you still require assistance, please send us a direct message on Hello Peter with a brief description of the issue you need help. This will allow us to look into the matter properly and ensure it is addressed.
Kind regards,
Mweb Team
We understand how frustrating it is to spend hours waiting for support and to feel that the level of service is no longer meeting your expectations. This is not the experience we aim to deliver, and we recognise how important timely and reliable assistance is when you need help.
If you still require assistance, please send us a direct message on Hello Peter with a brief description of the issue you need help. This will allow us to look into the matter properly and ensure it is addressed.
Kind regards,
Mweb Team
JG
Johnny G's updateReviewer Update
26 May 2026, 10:15 Hi Mweb Team,Thank you for your response. While my initial experience was frustrating due to the long wait times, I was eventually able to get through to a support agent who assisted me effectively.I appreciate the help I received and will be updating my rating to reflect the positive outcome. Special thanks to the agents who assisted me for resolving my issue.Kind regards,
Johnny
Johnny
JG
Johnny G's update26 May 2026, 10:15
Reviewer Update
Hi Mweb Team,Thank you for your response. While my initial experience was frustrating due to the long wait times, I was eventually able to get through to a support agent who assisted me effectively.I appreciate the help I received and will be updating my rating to reflect the positive outcome. Special thanks to the agents who assisted me for resolving my issue.Kind regards,
Johnny
Johnny
Mweb's replyOfficial
26 May 2026, 10:28Hi Johnny, Thank you for the feedback. It’s great to hear that although the initial wait times were frustrating, the issue was ultimately resolved effectively by the support agent who assisted you. It’s also appreciated that you took the time to reflect the positive outcome in your updated rating, and that the assistance provided met your expectations in the end. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply26 May 2026, 10:28
Official
Hi Johnny, Thank you for the feedback. It’s great to hear that although the initial wait times were frustrating, the issue was ultimately resolved effectively by the support agent who assisted you. It’s also appreciated that you took the time to reflect the positive outcome in your updated rating, and that the assistance provided met your expectations in the end. Kind regards,
The Mweb Team
The Mweb Team