Since my payment I haven't been able to use internet

Hi Linda, 
We understand how frustrating it must be to be without internet after making your payment, especially when you’ve also struggled to get the help you need while offline. You should be able to rely on your service once your payment has been made, and we appreciate how disruptive this situation is.Your query has been logged with our Technical Team to investigate the loss of connectivity and assist with getting your service restored. The team will review the issue and provide the necessary assistance to get you back online.Kind regards,
The Mweb Team