Since I joined Mweb, I never experienced any issue or wifi problem since till Sunday the 12th of April, my birthday Month, yooh

Since I joined Mweb, I never experienced any issue or wifi problem since till Sunday the 12th of April, my birthday Month, yooh. I tried to call and run out from caller 28 to caller 3, and I had no other option. I went to Vuma offices next to where I stay and they told me that I must use what's app number to resolve the issue. There is nothing they can do to assist me, I was so furious and came back home try again to login on mweb live chat, I then chat with a lady on sales department, she listened to my problem, and she said she will transfer me to the right department, that's when I chat with Neo, and saved my life because she/he able to assist me and log the fault for me and explained to me how it works. That when I was relieved because I was even thinking of changing the wifi provider monthend if didn't find help. But yes I believe my issue will be resolved very soon.