Since 5 November no internet. Still escalating to L3... Are there more levels?????

WORST SERVICE EVER !!!!!! SINCE 5 November. NO intrnet As per my previous email to Vodacom and on a daily basis phoning Mweb on a regular basis. My internet still off from 5th November. Till now Mweb escalating the issue to lev 3. I need management to get involved. How long do they need to escalate it. Vodacom can’t get hold of me. But the secondary number I gave them. They did not even try to phone it once. I’m out of internet since 5 November. I’m working from home and it is frustrating. Can you please ask management to get involved. I’m paying for this service for nothing. What else can we do. You phone and they escalate. To Where ??????? I’m frustrated !!!!!! Please assist. Give me a person I can talk to, to assist. Don’t escalate. Third party does not exist and does not help.