Since 30 April, my Fibre has been down

Since 30 April, my Fibre has been down. I assumed it was due to late payment, but it turned out to be a line issue. MWEB’s support is pathetic—calls go unanswered, and live chat is slow and unhelpful. Vumatel only came out on Sunday, and my connection was “limited” despite being on uncapped. Today (Monday), the LOS light is flashing again and I’m still offline. I work from home and have had to spend triple on mobile data. I also paid R1169 (installment) and R1200 (connection fees), but no refund or allocation has been made. No one has acknowledged it. This is unacceptable. I need a human manager to contact me urgently about the refund, limited connection, and poor service. Enough is enough.