Silence

Good morning, Jim. We understand how frustrating it can be to wait on the chat without receiving a response, especially when you need assistance promptly. Delays like this can happen during peak demand, but it’s important that you’re assisted without unnecessary waiting. Your experience is important, and this is not the level of responsiveness we aim to deliver.Your feedback has been shared with the relevant team to review chat response times and ensure improvements are made to the overall support experience. To assist you without further delay, please send a direct message on Hello Peter with your details and a brief description of what you need help with. The team will prioritise your request and handle it directly.We remain committed to providing timely, efficient support and ensuring every interaction meets the high standard you expect. 
Kind regards,
Mweb Team