Signing up with Mweb to have no internet at all

So I get a call from Mweb asking me to sign up with a contract deal and get free installation etc.

I agree to the terms & the installation was done 29/10/2020. From the installation date till now I still don't have internet. (I have received the router 31/10/2020) Also keeping in mind activation takes 48 business hours, seems more like 48 days if you lucky.

Today is the 25/11/2020 and I still don't have internet, I received an sms on the 12/11/2020 from Mweb stating: Your Mweb order is on hold due to pending issue, we have escalated the matter to the 3rd party. No need to call, We'll keep you posted.

Lol from then till now still no info, I cancelled my previous internet company to move to Mweb. Now I don't have internet and I have to make alternative plans to connect to the internet when I need to work from home.

Mweb is very fast to sell you something, but after client service is shocking, don't know how you can sell a product or service if it does not even work.

I would like to cancel the service with Mweb at no costs to myself as Mweb is not able to deliver a service.

You can call the call center with the hope that someone will answer before 2021, because your call does not get answered and when it does, no one has a answer.

Really had high hopes to sign up with Mweb, but utterly disgusted at the service or lack of service.

Would be nice if someone from Mweb's management can give me a call to discuss how I can go about cancelling the contract and getting another SP who can provide the service.

My contact number: ***