Signing up to the worst service

It is so disgusting to find that as a new customer signing for an MWEB package to enable me to work from home only to find this level of poor service.

I made an Order on 21/08/2025 online and was initially promised 5 working days of delivery. My RiCA docs and payment were done before the end of the 5 working days.

It is now the 11th working day and I am being told when I again took the initiative to call that my order was cancelled on the 30th. Why did no one communicate this to me after so many calls made to you this week alone trying to query the progress of this order.

Mind you, the same information is not showing on my online profile. I've requested to speak to a manager 3 times in the last 7 days and was promised a call back. None of that came.

I ask myself if this is the type of experience I am signing up to.