1 reviews | Active since Aug 2015
Signed up for Month to Month, Now in a Contract
Hi,<br> <br> On 01/09/2015 I signed up for the 2mb Premium uncapped package and it's states on the MWEB website it is month-to-month, no contract. <br> <br> I decided to upgrade my line speed to to 4mb and wanted to switch my MWEB account from 2mb premium uncapped to the standard 4mb uncapped. At this moment I found out that I was in a 6 month contract and not the month-to-month I originally signed up for.<br> <br> This made it not possible for them to change my account from 2mb Premium to 4mb standard as it is considered a downgrade which is not allowed on a contract. The only option I have is to pay more for the 4mb Premium uncapped which I don't need and it will only be upgraded at the start of October as I am currently on my \free"month because I got ******* into a contract.<br> <br> I would like to stay with MWEB as I have always felt positive about the service they offer"
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
