1 reviews | Active since Jul 2011
Sign up on a well priced package only to receive a major price increase a few months later
I signed up with Web home Fibre just a few months ago - they provided the best priced packages. Now that its been running a few months they just raised the monthly package fee by more than 10%. That's more than their competitors were offering at that time and amounts to false advertising.
Good afternoon
Thank you for taking the time to raise this matter with us.
As discussed with our client service consultant, this matter has now been addressed. He explained that there was an increase of around R30 on the account and that you will still be receiving your discount as per the promo when you signed up.
Should you have any further queries, please feel free to contact us.
Kind regards
MWEB Client Services
Good afternoon
Thank you for taking the time to raise this matter with us.
As discussed with our client service consultant, this matter has now been addressed. He explained that there was an increase of around R30 on the account and that you will still be receiving your discount as per the promo when you signed up.
Should you have any further queries, please feel free to contact us.
Kind regards
MWEB Client Services