1 reviews | Active since Oct 2016
Sick and tired of my internet not working
<p>This is becoming a joke now! my internet has been going on and off for the last 2 weeks and when it's on it lags. we have had faults logged 4 times now and someone has come twice to fix the line and we still have issues. our internet was off this morning,phoned telkom and they blame mweb and phoned mweb and they blame telkom. always the same story. paying for something that doesn't work and they tell me it will take 7 to 10 days to resolve *** really! then I am told I will be reimbursed for the not having working internet half the time, I have never ever been reimbursed ever and this has been an on going issue. moved house and our old land line had so many issues and they told us the exact same excuses. wasting my Damn time paying these people for something that barely works and when it does it does a lousy job at that! I want my **** working not being logged....there is a constant problem so come fix it don't tell me you are going to log it just ****ing fix it!</p>
Good Day Carla
Thank you for taking the time to raise your concerns.
Our customer care representative tried to call you and was unsuccessful in his attempt.
The line fault is still open with Telkom and they have now linked it to a Network fault in your area, ***
This means that there are more Telkom ADSL users in the area which are affected by the issue.
Please bear with us, while we try and ensure you receive the assistance you require.
Kind Regards
MWEB Client Services
Good Day Carla
Thank you for taking the time to raise your concerns.
Our customer care representative tried to call you and was unsuccessful in his attempt.
The line fault is still open with Telkom and they have now linked it to a Network fault in your area, ***
This means that there are more Telkom ADSL users in the area which are affected by the issue.
Please bear with us, while we try and ensure you receive the assistance you require.
Kind Regards
MWEB Client Services