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AB
A B

1 reviews | Active since Feb 2018

23 Feb 2018, 09:23

Short-sighted billing and customer service.

My ADSL line has been down since Feb 10th. Telkom has already offered to credit my account for the downtime; MWEB point-blank refuses to.

Here's my response via their disputes portal:

"Cancel my MWEB subscription, backdated to 10th February 2018 and provide a pro-rata'd invoice for that amount only.

In the meantime, I will block the debit order via my bank and move my ADSL subscription to Telkom.

Feel free to advise your supervisor how you lost a client and they are then welcome to offer me an apology on ********** "

0
Replies (4)
Mweb
Mweb's reply23 Feb 2018, 13:34
Official

Good day A B

Thank you for raising your concern

We have been trying to get hold of you unsuccessfully.

If you still require assistance please respond to this message in private with an alternate contact number and your MWEB account details.

Kind regards

MWEB Client Services

AB
A B's update26 Feb 2018, 08:30
Reviewer Update
Response from the disputes team: "Thank you for your online message. The Uncapped 40Mbps ADSL service for ********** ********** is scheduled to terminate 31 March 2018, following a calendar month notice. The final payment will be for end February 2018."
AB
A B's update26 Feb 2018, 08:49
Reviewer Update
MWEB Client SErvices: I tried returning your call but the number is out of service or no longer in use...
AB
A B's update27 Feb 2018, 09:49
Reviewer Update
So, to recap: I have had no ADSL line since Feb 10th. Telkom offered a credit note, MWEB refused repeatedly. I requested my subscription be cancelled post-dated to 10th Feb. MWEB intend to invoice me for the full month of March at end Feb. I don't have an ADSL line you fvcking mongoloids! I'm not going to pay you! Stay clear of these *******, their business model is that of Vodacom and DSTVs.