1 reviews | Active since Jun 2016

01 Jun 2016, 09:01

SHODDY SERVICE FOR MY BUSINESS

<p>Had the modem for 6 months, it packed up, now I must wait for them to deliver which can take anything up to a week. Called the technical dude and he promised today. After speaking to another dude he said the latest Friday. If I had known about this *** service in replacing my modem, I would not have given my business to them !!!! Should have stayed with Telkom!!!</p>

0
Replies (2)
Mweb
Mweb's reply01 Jun 2016, 10:54
Official

Hi Mikaeel

Thank you for bringing this to our attention.

As per your discussion with our Customer service consultant, this matter has now been addressed.

Your case has been escalated to the relevant department to look into, and we will remain your point of contact until this has been resolved.

Kind regards
MWEB Client Services

Mweb
Mweb's reply02 Jun 2016, 09:28
Official

Thank you for raising your concerns.

As per your telecon with our Customer Care representative, we trust that this matter is now resolved.

Assuring you of our best intention at all times.

Kind regards
MWEB Client Services