Shockingly bad service to new client

<div>I approached MWEB on 21 April 2017 to move my internet service from my current provider to them. They adviced me what to do, and I did it.</div><div>Now my line is for a third time in the "whole sale holding pool" and I cannot get MWEB to take it from there. I did advice them about it well in advance everytime, I am dealing with a guy at their office.</div><div>This has now resulted in me being without internet for almost a month, and i cannot get any joy from MWEB.</div><div>If this is how they are treating a new client, I do not want to know how bad their service are with existing clients.</div><div>This is truly shocking!!!!!!</div>