Shocking technical service MWeb

No connectivity for 4 days. Keep phoning and there is no idea of what the issue is or when it will be resolved. Takes 45 minutes on the phone to speak to someone in the technical service department. One person thinks it is an outage problem, another that there is a fault with the line. Desperate, desperate, desperate. Keep phoning and after waiting 45 minutes staff don’t even answer and if they do we get cut off and they don’t phone back.