Shocking support when transferring service.

Hi Kerry, we understand how frustrating this situation has been, especially with the delays in getting your service transfer completed and the difficulty you’ve experienced trying to reach support across different channels. When a move request takes longer than expected, it naturally disrupts plans and creates uncer*****y, and we can see why you’re feeling this way. To give you a clear update, our Moving Team is currently actively working on your transfer request. They are engaging with the relevant network and provisioning teams to correct the address details and progress the transfer as quickly as possible. Once they’ve completed their checks and alignment with the infrastructure provider, they will come back to you with a formal update on the status and next steps. We also take note of your feedback around call wait times, transfers between agents, and the effectiveness of WhatsApp and live chat. These channels are intended to provide quicker support, and when they fall short, it’s important for us to review and address that experience. We’ll ensure your case remains with the Moving Team until a clear outcome is provided, and they will be in touch directly once there is movement or confirmation to share. Kind regards,
 The Mweb Team