Shocking servive and responsive for seemingly easy task

All I am trying to do is move from RAIN LTE to TELKOM LTE.. I was told my account name on their system much match my full name as per ID, for RICA purposes. I submitted a copy of my ID via email so that my details could be updated as per their request. Was told the name has been updated.

Numerous calls to MWEB and wait 12-15 mins vefore eventually getting through, rehashing the entire thing to the agent who answers, then being told on about 3 separate occasions that my name has still not been updated on their system and that I'm being transferred to customer services. The call then drops. No one calls you back though they have my mobile number.

Im working from my mom's place during the lockdown and require a decent LTE connection hence why I'm looking to move to TELKOM as the coverage is better. The process to change packages has been excruciating and laborous and is still not resolved. Its been a struggle to get a something that should be quite simple and easy for MWEB to accomplish. Very disappointing.