Item: Mweb
Rating: 1

Mweb's replyOfficial

27 Mar 2026, 11:43

Hi Davida, we understand how frustrating it is not to receive your emails, especially given the repeated attempts you’ve made to get through. This can be highly disruptive, particularly if you rely on your email for important communications. To help resolve this issue, please check the following:

Mailbox capacity – Ensure your mailbox is not full, as this can prevent new emails from being delivered.
Filters and rules – Review any email filters, forwarding rules, or blocked senders that may be preventing incoming messages from reaching your inbox.
Email client access – If you are using an email client such as Outlook or Mail, try logging in via webmail to see if your emails appear there. This can help identify whether the issue is client-specific or account-related.
Browser troubleshooting – Clear your browser cache or try accessing webmail from a different browser to rule out any browser-related issues.

If these steps do not resolve the problem, please provide your account details along with the affected email addresses via DM. This will allow us to guide you further and ensure your email service is restored efficiently. We appreciate your patience and are committed to helping you regain full access to your emails.
Kind Regards
The Mweb Team

Mweb's reply27 Mar 2026, 11:43

Official

Hi Davida, we understand how frustrating it is not to receive your emails, especially given the repeated attempts you’ve made to get through. This can be highly disruptive, particularly if you rely on your email for important communications. To help resolve this issue, please check the following:

Mailbox capacity – Ensure your mailbox is not full, as this can prevent new emails from being delivered.
Filters and rules – Review any email filters, forwarding rules, or blocked senders that may be preventing incoming messages from reaching your inbox.
Email client access – If you are using an email client such as Outlook or Mail, try logging in via webmail to see if your emails appear there. This can help identify whether the issue is client-specific or account-related.
Browser troubleshooting – Clear your browser cache or try accessing webmail from a different browser to rule out any browser-related issues.

If these steps do not resolve the problem, please provide your account details along with the affected email addresses via DM. This will allow us to guide you further and ensure your email service is restored efficiently. We appreciate your patience and are committed to helping you regain full access to your emails.
Kind Regards
The Mweb Team

Mweb's replyOfficial

27 Mar 2026, 12:01

Hi Davida, we understand how frustrating it can be not to receive important emails such as your bills.We’ve logged this with our Technical team, who will review your account and assist in ensuring that your emails are delivered correctly. In the meantime, please continue to monitor your mailbox and let us know if any emails come through from the addresses you mentioned.We appreciate your patience while the team works on this.Kind Regards
The Mweb Team

Mweb's reply27 Mar 2026, 12:01

Official

Hi Davida, we understand how frustrating it can be not to receive important emails such as your bills.We’ve logged this with our Technical team, who will review your account and assist in ensuring that your emails are delivered correctly. In the meantime, please continue to monitor your mailbox and let us know if any emails come through from the addresses you mentioned.We appreciate your patience while the team works on this.Kind Regards
The Mweb Team

's updateReviewer Update

27 Mar 2026, 12:07

yeah but most frustrating is the lack of availability to resolve this. I hear most people just give up with not being able to get hold of mweb technical support, and move to other service providers, but honestly I cannot undergo such admin. which is why I have chosen to try remain with mweb

's update27 Mar 2026, 12:07

Reviewer Update

yeah but most frustrating is the lack of availability to resolve this. I hear most people just give up with not being able to get hold of mweb technical support, and move to other service providers, but honestly I cannot undergo such admin. which is why I have chosen to try remain with mweb

Mweb's replyOfficial

27 Mar 2026, 12:11

Hi Davida, we completely understand how frustrating it is when support feels difficult to reach, especially for issues as important as receiving your emails. We recognize the effort it takes to persist, and we appreciate that you’ve chosen to continue with Mweb despite these challenges.We’ve logged this matter with our Technical team, who will review your account and assist in ensuring your emails are delivered correctly. While we work on this, your patience and persistence are greatly valued, and we remain committed to supporting you throughout the process.Kind Regards
The Mweb Team

Mweb's reply27 Mar 2026, 12:11

Official

Hi Davida, we completely understand how frustrating it is when support feels difficult to reach, especially for issues as important as receiving your emails. We recognize the effort it takes to persist, and we appreciate that you’ve chosen to continue with Mweb despite these challenges.We’ve logged this matter with our Technical team, who will review your account and assist in ensuring your emails are delivered correctly. While we work on this, your patience and persistence are greatly valued, and we remain committed to supporting you throughout the process.Kind Regards
The Mweb Team

's updateReviewer Update

27 Mar 2026, 12:16

Please ask them to call me as a matter of urgency on *** thank you

's update27 Mar 2026, 12:16

Reviewer Update

Please ask them to call me as a matter of urgency on *** thank you

Mweb's replyOfficial

27 Mar 2026, 12:21

Hello Davida, we’ve noted your request for a call and will ensure the relevant team is aware so they can assist you as soon as possible.
Thank you for your patience while we work on this. Kind Regards,
The Mweb Team

Mweb's reply27 Mar 2026, 12:21

Official

Hello Davida, we’ve noted your request for a call and will ensure the relevant team is aware so they can assist you as soon as possible.
Thank you for your patience while we work on this. Kind Regards,
The Mweb Team

's updateReviewer Update

29 Mar 2026, 12:57

I am now rating the MWEB service as beyond disgusting. The irritatingly infuriating comment about “their understanding” apart from being completely void of any results is completely condescending and their PR department should be replaced with technicians who know how to not DELETE MY EMAILS. Should this matter not be resolved today, I will have no alternative but to hold MWEB responsible to the damage that not receiving emails is causing to my business. Kindly DONOT reply with “”your understanding”” rather RESOLVE THE FACT THAT MY EMAILS ARE NOT COMING THROUGH and they have still not called me as they said that they would

's update29 Mar 2026, 12:57

Reviewer Update

I am now rating the MWEB service as beyond disgusting. The irritatingly infuriating comment about “their understanding” apart from being completely void of any results is completely condescending and their PR department should be replaced with technicians who know how to not DELETE MY EMAILS. Should this matter not be resolved today, I will have no alternative but to hold MWEB responsible to the damage that not receiving emails is causing to my business. Kindly DONOT reply with “”your understanding”” rather RESOLVE THE FACT THAT MY EMAILS ARE NOT COMING THROUGH and they have still not called me as they said that they would

Mweb's replyOfficial

30 Mar 2026, 09:46

Morning Davida.

We are terribly sorry for the frustration and inconvenience. To assist, we have reached out to our tech support teams to review the call back request and get in touch to further assist ASAP.

Kind regards,
The Mweb Team

Mweb's reply30 Mar 2026, 09:46

Official

Morning Davida.

We are terribly sorry for the frustration and inconvenience. To assist, we have reached out to our tech support teams to review the call back request and get in touch to further assist ASAP.

Kind regards,
The Mweb Team

SHOCKING SERVICE. RECEIVING NO EMAILS AND IMPOSSIBLE TO CHAT TO MWEB