Shocking service rec...

Shocking service received from Mweb ...Openserve ,Ref number x*** premises creation number Mwb***1 .Being sent from Pilar to post for the last 3 weeks ,consultants giving conflicting information .We work from home this has been communicated seems like these fibre companies are law unto themselves.Horrible shocking service spending tons of money and still having to pay my monthly subs for absolutely nothing ...Please if anyone out there can assist ...we bleeding cash using ****els....Help please !!