Shocking Service provider to Business

<p>Our branch in Midrand was down the enire day on Monday. we logged a call, however it is virtually impossible to get through to a person to follow up on the status of the fault or escalate it. I was holding on the line for 45 minutes! When I did get through to a person (who really didn't care) they just transferred me on and I continued to hold - nobody was capable of resolving or taking some responsibility. I eventually gave up.</p> <p>The problem was temporarily resolved at 16H50 on Monday afternoon.</p> <p>This morning, it's down AGAIN.</p> <p>Our office staff are unable to work and our jobs come to a standstill - it is absolutely crippling working through MWEB / IS / Ignite - do NOT do business with them.</p>