SHOCKING SERVICE - NON EXISTENT SERVICE

SHOCKING CUSTOMER SERVICE!!!! THEIR CALL CENTRE NUMBER GOES TO A STUPIED ROBOT WHO GOES ON AND ON AND ON ABOUT WHAT TIMES THEY ARE AVAILABLE. I PUSH THE CORRECT NUMBER TO BE PUT THROUGH TO "TECHNICAL" IT SENDS ME BACK TO THE FIRST MENU THAT I WAS SENT TO IN THE BEGINNING OF THE CALL, DONT GET SENT THROUGH TO TECHNICAL AT ALL. THEN MY CALL GETS CUTS. I HAVE SPENT OVER AN HOURS WORTH OF AIRTIME TO JUST TRY SPEAK TO A FREAKING HUMAN BEING. I FINALLY GET AN SMS AFTER 2 WEEKS TO TELL ME THAT I MUST GO TO THEIR WEBSITE TO LOGIN. THEN *** MUST I DO? I GET BACK HOME AT 6PM AND THEY ARENT AVAILABLE TO TAKE MY CALL AND THE STUPID ROBOT SENDS ME IN CIRCLES AGAIN!!!! THEY ARE A REVOLTING SERVICE AND I WISH TO CANCEL MY FIBRE WITH THEM. ABSOLUTELY USELSS BUSINESS. I COULD WRITE A WHOLE LOT MORE!!!!