Shocking Service MWeb

Shocking service from MWeb. I ordered Fibre over 2 weeks ago. Have tried to get hold of every department with no luck. Wasted over an hours worth of airtime. This was all before lockdown. Decided to cancel as I was receiving no communication what so ever. Tried to go onto website but no e-mail address available. Logged complaint via technical support. Still no feedback. I decided to rather go with another ISP as there service is outstanding! Constant communication as to where my order is. They have even delivered my router (yes all during lockdown there staff is always available) now I get told via the new ISP that Metrofibre can't install through them as Mweb has already loaded me as a user. REALY! I still haven't heard a word from you amd I have attempted through Technical on your website to contact you and then ultimately cancel. I now have my router from my prefered ISP (nothing from you yet!) But Metrofibre cant install due to you! Service is appalling. I don't want to be a cuatomer of yours if this is how you treat new business. Please someone contact me to confirm cancellation.