Shocking Service Levels

As an existing MWeb client, I am more than shocked with their level of service. Just before Christmas I signed up for their umlimited internet access (fibre based), was promised a package with bells and whistles including a free router which they just cannot seem to deliver. 1) Calling their Call Centre is simply futile, calls are unanswered. 2) I received a call from an agent at MWeb yesterday morning, apologising for delivering the router to an incorrect residential address (???). 3) The agent promised to call me back by 16h00, suffice to say that did not materialise. 4) Simply unacceptable service levels and with calls unanswered, I'm compelled to resort to this channel - moreover am tempted to cancel my debit order with them and seek an alternate service provider who can deliver. 5) Consequently, I'm placing MWeb on 48 hours notice - I have various alternative service providers contacting me, lets see if you can deliver!