Shocking service - I am traumatized

I have had the worst experience trying to add an extra line to my MWEB account at a different address intended for my mother. The initial application was done on the 21st November 2024 and took numerous calls and attempts to get assistance via their twitter page and live chat to no avail. the livechat platform was completely unresponsive, and Twitter responded 13 days later only to tell me I had reached them outside their operating hours. I ended up creating another application to trigger their team to contact me again on the 12th of January 2025, which worked as they called me on the 14th. I spoke to a gentleman and explained that I do not want to apply for a 3rd router; I only want the 2nd order to be fulfilled as promised within their turnaround time. He promised I would get called back for the installation, which am happy to report that he kept his word and the installation was done on the 15th Jan 2025. To my shock and horror on the 19th I got a call from openserve from a technitioan who wanted to book a time to install. I explained that the isntallation had already been done. He asked me to send proof of the installtion ie router number - which I did. The following morning, he calls back again I explained once more that the installation had already been done. I called Mweb in the morning and spoke to 2 agents. one of which who hung up the line when I was holding the line for her to check something. The second agent gave me a cancellation reference number: mwb***5. I then receive a whatsapp message stating that there was a product activated. When I check on the mweb app - there are 3 contracts on my Mweb account, two of which are registered to the same address. How do I have 3 contracts when only 2 routers were installed? 1 router in 2021 and the other for the application that was done on 21 Nov 2024 and installed on the 15th January 2025. The activation that took place on 20 Jan 2025 was done so *****ulently. I have spent so much money on calls that seem in vain. I sent an email requesting this to be looked into which was not responded to as yet:MWB***6. I just spoke to an agent from cancellation who kept cutting me off while I tried to speak and would not let me finish anything I was saying. I am so upset and disappointed. Please help me cancel the order that was captured on the 12th of January & installed on the 20th of January 2025 immediately. I refuse to be billed when I have done everythin on my end to try resolving the issue