Shocking service from Mweb - upgrade & increased cost without consultation

Received an email to say my line has been upgraded, at a cost of an additional R100pm. I never asked for the upgrade and don't want to pay an extra R100. You can't just upgrade customers without first checking.

I logged a query via the app on Tuesday 7 March, requesting a downgrade to a different product. I've asked for updates on the app and via FB almost daily and yet still I wait for someone to even acknowledge my query let alone actually assist.

On my account on the app it now states the lower amount (my normal monthly payment) but my statement reflects the increased cost - I'M NOT PAYING THAT.

Seems I'm not the only one with issues with the customer service received from Mweb, there are countless complaints on FB and many people in the same boat with little to no feedback.

Please have someone contact me to downgrade my package ASAP