Shocking service from MWEB since 14 December 2017.

Been a client with MWEB since 1998. In December we were offered a good deal. Cancel our ADSL with Telkom and purchase LTE-Advanced through MWEB. Probably one of the biggest regrets we have. Since the 14 of December we have had consistent communication with them complaining about speed strength. We were promised speeds in excess of 10MBps. Our average speed the last 4 months has been 0.5MBps. The service delivery from MWEB has been short of atrocious. All they have done is promise to escalate the query and constantly blame their service provider of data, Rain. They have not given us the first month free, as promised and talk about false advertising, motherbuffering to the extreme. It took 2 minutes last night to download one pic on Facebook. Not to mention that WhatsApp videos and pics take forever to download. The slowest speeds are between 17:00 and 22:00. School holidays and weekends, forget it. I have been taking screen shots daily for the past 2 months and sent them via Messenger on FB. The delayed response is always that it has been added to the escalation query. We have had 2 technicians contact us, Carel and Tiaan but fruitless to say the least. We have not been given the service we were promised and in excess of R2000 has been deducted from my banking account. We are sick and tired of empty promises from MWEB. We have consulted other service providers and one in particular mentioned that they have had numerous complaints about MWEB and the lack of service. I want my money back and a reliable internet connection, where we can chat to family overseas on Skype and WhatsApp without the connection being constantly disrupted. Enough is Enough!